Groupe Multi Distribution Inc. (GMD) values the privacy of its clients. We are committed to protecting the personal information of users of our website, gmdistribution.ca, as well as anyone contacting us via email, phone, or other means of communication.
1. Purpose
This privacy policy aims to inform individuals about:
- How GMD collects, stores, uses, communicates, and protects personal information, whether by phone, email, or on our website.
- The types of information we collect.
- Your rights concerning this information.
When we refer to “personal information,” we mean any information that directly or indirectly identifies an individual, such as name, postal address, email address, contact details, location data, age, IP address, etc.
The term “processing” of personal information encompasses all operations such as storage, collection, access, use, disclosure, transmission, communication, destruction, and anonymization of personal information, whether on our computer systems or in traditional paper documents.
2. Scope of the Policy
The Policy applies to the processing of personal information of website users as well as, more generally, clients, suppliers, business partners, and the public in the context of our marketing, commercial, or organizational activities.
If you have not already done so, we recommend that you carefully read this Policy before using our website or providing us with personal information. If you do not agree with its terms, we invite you to stop using our website and not to provide us with personal information. We also recommend regularly reviewing the Policy as it may be modified or updated at our discretion.
3. What Personal Information Do We Collect About You and for What Purpose?
During your interaction with us, we may collect various types of personal information. Here are some examples illustrating the purposes for which we collect personal information and examples of information collected for these purposes.
Customer Service
We collect your information for several reasons:
- To identify you during your voluntary communications with us to prevent errors and fraud.
- To provide the requested services and answer your questions.
- To process orders and ensure their proper delivery.
- To monitor customer service quality and adequately train GMD employees.
- To respond to your inquiries about our products and services.
When identification data is necessary to respond to your request, this may include:
- Phone
- Online form, when you request specific information about our products and services through our website.
The types of information collected include:
-
- First and last name
- Email address
- Postal address
- Postal code
- Phone number
- Content of the service request or discussion with GMD
- Navigation on our website
Website Navigation
We collect information necessary to:
- Operate the website
- Improve the efficiency and performance of our website
- Maintain content suited to your preferences and interests
- Support marketing and advertising activities
When you browse our website and social media, information regularly shared by your browser includes:
-
- IP address
- Age
- Gender
- Language
- Postal code
- Accessibility
- Data on preferences and website usage, among others
4. We Always Obtain Your Consent, Except Where the Law Allows Otherwise
4.1 When We Obtain Your Consent:
We seek your consent before collecting, using, or disclosing your personal information. In some cases, the law allows us to assume that we have your consent or exempts us from this requirement (see section 5.4).
4.2 How We Obtain Your Consent:
We may obtain your consent in various ways:
-
- In writing, by presenting you with a consent form;
- Verbally, by obtaining your agreement in person;
- By phone, including through an automated message, if appropriate;
- Electronically or digitally, through consent clicks or checkboxes on our online platform.
4.3 Duration and Scope of Your Consent:
Your consent is valid for the period necessary to achieve the specified purposes. After that, it remains in effect to meet our legal retention obligations. Your consent only applies to the clearly communicated purposes. For any new use of your personal information, we will ask for your consent again, except in cases described in the following section.
4.4 Cases Where We Do Not Obtain Your Consent:
In certain specific situations where the law permits, we may use your personal information without obtaining your consent. This may include:
-
- Cases where the use is to your benefit or compatible with the initial purpose of collection;
- Cases where the use or disclosure of information is necessary to meet our legal obligations, such as complying with a court order or government agency, preventing or detecting fraud, or as part of an investigation.
5. How Do We Protect Personal Information?
We comply with privacy laws, including the Civil Code of Quebec and the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1).
We have implemented technical, administrative, and physical security measures to protect your personal information, considering its sensitivity and use. For example, we have information security policies, including guidelines for the retention and destruction of personal information. We choose providers who apply adequate measures for the protection of personal information. We use reasonable means to protect our website and limit access to personal information to authorized personnel only. We enforce a strict policy against unauthorized disclosure or use of personal information and train our employees accordingly. Violations of this policy result in disciplinary measures.
6. Where Do We Store Your Personal Information?
Your personal information is stored on secure servers located in Quebec, benefiting from strict provincial data protection laws. These servers use advanced security measures, such as firewalls, data encryption, and continuous monitoring. Our storage service providers also adhere to these high standards, ensuring the security and legal compliance of your personal information.
7. Sharing Your Personal Information with Third Parties We may share your personal information with third parties we have engaged to provide services on our behalf, according to our instructions.
7.1 IT Service Providers Offering Technological Services and Platforms:
- To operate our website and assist us in collecting, analyzing, and evaluating our information or to provide any other support service;
- To host and support our website.
7.2 Business Partners (Marketing/Information Technology):
- To analyze the results of raw data collected by web tracking tools and other related forms (e.g., Google Analytics);
- To recommend improvements regarding support, maintenance, and evolution of our technological systems and platforms;
- To provide various related and value-added services to our clients, candidates, and employees.
7.3 Data Processing and Storage Companies:
- To host operational data related to client information management.
7.4 Providers Offering Support in Processing Your Online Orders, Including Transport and Delivery Services:
- To communicate customer information to ensure the preparation, processing of the purchase transaction, and shipment of online orders;
7.5 Law Enforcement Authorities:
- We may be required to share your personal information under applicable laws, for example, following a court order. Before sharing such information, we will consult our lawyers and, if possible, inform you. We may also share your personal information with law enforcement to prevent or detect a crime. We reserve the right to report any crime related to your relationship with GMD.
7.6 Government Agencies:
We share your personal information with government agencies when required by law, for example:
- For tax purposes;
- To respond to a subpoena, court order, or requests for information from an administrative body;
- To ensure compliance with our contract or property rights;
- To protect ourselves or others;
- When required or otherwise permitted by law.
8. Your Rights
8.1 Modify Your Consent:
You may modify your consent regarding the collection, use, communication, and retention of your personal information, subject to certain limitations. Withdrawal of consent may prevent us from providing our products and services in the future. However, we may be required to retain some of your personal information to meet our contractual and legal obligations.
8.2 Access and Correct Your Personal Information:
You have the right to access your personal information, correct or update it, and receive a copy in a structured and commonly used format, such as a PDF file. You may also request the removal of publicly disseminated personal information, such as on social media.Steps to Process a Request:
- Send a detailed written request to the Personal Information Protection Officer (contact details in section 9).
- We will process your request within 30 days of receipt and inform you of any fees for transcription, reproduction, or transmission of your information.
- You will receive our response in writing.
- You may request that a hyperlink related to your name be made accessible or inaccessible in a search engine, under certain conditions.
8.3 Complaints:
In case of a dispute or complaint regarding the protection of personal information, consult our dispute and complaint handling policy available on our website at the bottom of the page under “Complaint Handling and Dispute Resolution Policy” or upon request:
- By email: info@gmdistribution.ca
- By phone: 1 844 533 7978
9. Questions or Comments?
Our Personal Information Protection Officer is available for any questions or comments. This person ensures that we comply with the rules described on this page and in accordance with the law. To contact our Personal Information Protection Officer, you can fill out our form or write to the following address:
Christopher Gagné
788 Moeller Street
Granby (Quebec) J2G 8L1
10. Cookie Policy
On our website, we use cookies to provide personalized information and enhance your online experience.
What is a cookie?
Cookies, also known as cookies, are small data files stored on your computer or mobile device when you visit websites, including our site. They play an essential role in the operation and improvement of your online experience.
These cookies serve various functions:
- Necessary: The “necessary” cookies we use are essential for the proper functioning of our website and cannot be disabled. These cookies ensure that our site operates correctly and reliably by enabling various crucial features. They ensure compliance with specific legal and regulatory standards, which is essential for functioning in accordance with current requirements. In addition to ensuring compliance, these cookies play an important role in personalizing your browsing experience. They help maintain your preferences and settings throughout your visit, ensuring a consistent and personalized use of the site.
- Functional: These cookies allow the website to remember your preferences, such as language settings or items added to your cart, to provide a more personalized and smooth experience.
- Analytical and Performance: These cookies collect information about the browser you use and the pages you have visited, which helps us understand how you interact with our site. This data allows us to improve our services and make the site more user-friendly.
- Advertising: Some cookies may be used to track your online activities to show you more relevant ads based on your interests. You can manage or refuse these cookies according to your preferences.
List of cookies present on our site:
- ID: cookieyes-consent
Domain: gmdistribution.ca
Duration: 1 year
Type: Necessary
Description: CookieYes sets this cookie to remember users’ consent preferences so that their choices are respected during future visits to this site. It does not collect or store any personal information about site visitors. - ID: woocommerce_recently_viewed
Domain: gmdistribution.ca
Duration: Session
Type: Functional
Description: WooCommerce uses this cookie to record actions taken on the website. - ID: pys_session_limit
Domain: gmdistribution.ca
Duration: 1 hour
Type: Analytical
Description: The PixelYourSite plugin sets this cookie to manage analytical services. - ID: pys_start_session
Domain: gmdistribution.ca
Duration: Session
Type: Analytical
Description: The PixelYourSite plugin sets this cookie to manage analytical services. - ID: ga*
Domain: gmdistribution.ca
Duration: 1 year 1 month 4 days
Type: Analytical
Description: Google Analytics sets this cookie to store and count page views. - ID: _ga
Domain: gmdistribution.ca
Duration: 1 year 1 month 4 days
Type: Analytical
Description: Google Analytics uses this cookie to calculate data related to visitors, sessions, and campaigns and to track site usage for site analysis reporting. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. - ID: pys_first_visit
Domain: gmdistribution.ca
Duration: 7 days
Type: Analytical
Description: The PixelYourSite plugin sets this cookie to manage analytical services. - ID: pysTrafficSource
Domain: gmdistribution.ca
Duration: 7 days
Type: Analytical
Description: The PixelYourSite plugin sets this cookie to manage analytical services. - ID: pys_landing_page
Domain: gmdistribution.ca
Duration: 7 days
Type: Analytical
Description: The PixelYourSite plugin sets this cookie to manage analytical services. - ID: last_pysTrafficSource
Domain: gmdistribution.ca
Duration: 7 days
Type: Analytical
Description: The PixelYourSite plugin sets this cookie to manage analytical services. - ID: last_pys_landing_page
Domain: gmdistribution.ca
Duration: 7 days
Type: Analytical
Description: The PixelYourSite plugin sets this cookie to manage analytical services. - ID: _gid
Domain: gmdistribution.ca
Duration: 1 day
Type: Analytical
Description: Google Analytics uses this cookie to store information about how visitors use a website while creating a site performance report. Some of the data collected includes the number of visitors, their source, and the pages they visit anonymously. - ID: gat_gtag_UA*
Domain: gmdistribution.ca
Duration: 1 minute
Type: Analytical
Description: Google Analytics sets this cookie to store a unique user ID. - ID: _fbp
Domain: gmdistribution.ca
Duration: 3 months
Type: Analytical
Description: Facebook sets this cookie to display ads when you are on Facebook or a digital platform powered by Facebook advertising after visiting the website. - ID: fr
Domain: facebook.com
Duration: 3 months
Type: Analytical
Description: Facebook sets this cookie to show relevant ads by tracking user behavior on the web, on sites with the Facebook pixel or Facebook social plugin.